Shopping Terms and Conditions

Online Order Terms

Online customers must agree and accept the following order terms offered by Natural Me in order to enjoy the online ordering and delivery services. This term applies to Hong Kong and elsewhere. 

Online Order

  • Each online  order can only accept purchase price including shipping fee from HK$100 to HK$5,000 maximum.

  • Each customer can only purchase 5pcs of each product, other quantities or wholesale inquiries please contact us naturalmehk@gmail.com

  • Due to computer system processing limitation, the order may not be cancelled or changed after submission.  Natural Me is not responsible for any problem caused by the computer system.

  • Natural Me has the right to cancel the transaction, Natural Me reserve the final decision to accept the order or not.

  • When placing the order, please ensure to enter your contact information correctly : Name, Email Address,  Telephone Number, Shipping Address, ZIP Code (for HK, please type "0000").  Organic Me is not responsible for any loss suffered due to inaccurate informations.  

  • If customer fails to complete payment within 10 days of placing the order, the order will be cancelled automatically. 

  • Those product images shown on the website are taken from real items.  However, the actual products may have slightly discrepancies compare to the image according to environment lighting, printing, resolution and etc. 

  • If you received defective products, please contact us at naturalmehk@gmail.com within 7 working days.  We will response you within 24 hours and confirm / inform you the replacing arrangement.   The order is deemed completed if no exchange is made within 7 working days. 

  • All of Natural Me products are imported, we will always keep track and ensure adequate supply of goods. However, if the products ordered are NOT available due to lack of supply, Organic Me will refund for that product within a month from the purchase date.

  • All products sold by Natural Me are for personal use and not for any commercial purpose.  Natural Me reserve the rights to reject orders which are suspected for commercial purpose.

  • Product prices DO NOT include the local customs, local sales taxes, which may vary from country to country.  

  • Natural Me reserve the right to change the above terms to the sale of goods without giving any prior notice. If customer does not agree the terms, they can terminate the online ordering service. Previous orders will not be affected.

Payment Method

Natural Me online shop accept the following payment methods:

  1. Credit Card Visa / Master via Paypal

  2. Paypal transfer to PayPal A/C: paypal.me/naturalmehk,please state clearly the order number.

  3. We accept ATM transfer, please make payment to below account:

    • Bank of China A/C: 012-676-1-030207-6

    • Account Name: Natural Me Ltd. 

    • Please email us the payment receipt naturalmehk@gmail.com and indicate the order number with your name and contact phone number.  Products to be deliver after 3-4 working days after received the payment.

  4. PayMe method.  You are welcome to use easier way by using APPS "PayMe", make payment to 92990531.

  5. Fast Payment System FPS - naturalmehk@gmail.com

Shipping Method​

​Hong Kong :

  • For Hong Kong local orders, the company uses SF Express

  • FREE domestic shipment with purchase up to HK$500 

  • For purchase with net amount below HK$500, we will charge HK$30 for delivery cost.  

  • According to S.F. Express policy, there will have additional charges for non-commercial area (residential) and some outbound area, if so we suggest to select one of S.F. service centre to collect the products, please check http://www.sf-express.com/hk/tc/others/S.F.Network/SF_service_center_address/

  • We are not responsible for any additional cost charged by S.F. Express.

  • Make sure to include S.F. service centre code while you fill out the delivery address if decided to pick up the products from S.F. Centre. 

Macau:

  • For Macau orders, the company uses SF Express

  • FREE shipment with purchase up to HK$1000

  • According to S.F. Express policy, there will have additional charges for non-commercial area (residential) and some outbound area, Natural Me is not responsible for any additional cost charged by S.F. Express.

Overseas:​

  • For overseas orders, the company uses Hong Kong Post, if you want to appoint others, please consult with us. 

  • All overseas orders delivery charges will subject to the real quote from Hong Kong Post Office, Organic Me is not responsible for any shipping cost.

  • Shipping cost we will send you a separate invoice, and products to be sent out once received the payment from you.

  • To comply the laws and requirements of the country in which you receiving the products, your orders maybe subject to import duties and / or taxes and any additional charges for custom clearance must be borne by you, Natural Me has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information. 

  • When you press “confirmed” to place your order, it means you agree to accept the responsibility for the import duties and/or tax, additional charge and Import Trade Declaration for custom clearance. 

  • If parcels being held by customs which delays the delivery, please be reminded that Natural Me will not pay, nor be held responsible, for any customs and duties. 

  • If the items are rejected to be collected by customer and returned to Natural Me, customer should pay for the shipping charges (including send out & return shipment), handling charges and a re-stocking fee (10% of the order total price).  The balance will then be refunded back to customer. 
    *NOTE: As import duties and/or taxes and any additional charges for custom clearance must comply with the laws and requirements of the country, we MUST provide the product value for the customs clearance. In addition, some of the countries requested to attach the product details with value outside the parcel, thus, we will NOT amend the product value in any circumstances

Shipping Policy

  • We regret not delivery to P.O. Box or hotels.

  • The shipping fee (and concession) only covers the first time delivery.  If the delivery was returned to Natural Me, customer would have to responsible to pay the second time delivery charge on their own. 

  • Natural Me use SF Express or Hong Kong Post Office for your orders. Your rights regarding the delivery of the products shall be governed by the terms and conditions of the forwarder, which will be available for perusal upon request. By using our service, you agree to these forwarder to handle all the aspects of the delivery on your behalf.  We will not be responsible for any act or failure to act on the part of these forwarder. We disclaim any liability whatsoever and you assume all risks and liabilities associated with its use.   

  • For all returned parcels, if we cannot contact you for reshipping within 3 months, the transaction will be canceled and refund will be issued after deducting shipping cost and a 10% restocking fee.

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Updated: 01 April 2019

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